I began my day recently by discovering soaking wet carpet in my closet. The hot water heater is directly behind the wall so I figured there was a problem there. My sister in law recommended Frank; he had done a couple of repairs for her and she had been very satisfied so I called him. He said he could be over to take a look in 20 minutes. When I asked how much to come out, he said, “Nothing!” How great is that? He confirmed the hot water heater was leaking and that it would need to be replaced. We discussed a little about water heaters and why they fail and how if the original installation had included a certain part, my closet wouldn’t be flooded...He said he could replace it in 4 hours ( same brand as I already had) and that he would do it in a way that would prevent future issues in the house if ever there were another leak! I needed a little time to work that out and he said it was no problem, I could call him when I was ready, which I did about an hour later. Frank responded quickly, said he would head out to get the parts and get my installation done that afternoon. And he did. Because of the timing on my end, he didn’t start until about 4pm and he finished at 8:00. He didn’t turn down the job due to the hour but instead worked out in our cold garage until the job was done. There was no surcharge for “after hours”; we paid him what he quoted. He even recommended a water restoration service he has worked with for 10 years in case we end up needing any work done. He was knowledgeable, efficient and polite. I couldn’t be happier with the service. I was lucky he had finished his earlier job and was available to help me. It’s far too cold out to be without hot water! I would recommend Frank at Rooter Pal without hesitation.